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The Homecare Equipment Customer Service Guarantee
We guarantee quality and affordable service, compassion and understanding of our client's needs in the provision of mobility and rehabilitation equipment.
We are committed to achieving Customer Service Excellence through our Service and Product offerings:
Our hire equipment will always be made available to you ready for use.
We are committed to delivering equipment on time and helping you with set up upon request.
If your purchased item becomes faulty due to manufacturing defects within 12 months of purchase date, Homecare Equipment will repair or replace the item free of charge, provided you return the item to 310 Greenhill Road with the original Tax Invoice.
If a replacement product cannot be provided due to unavailability, full credit of the purchase price will be made towards future purchases of Homecare Equipment products. These rights only apply to the original purchaser of the product.
Note: This Guarantee does not apply to mobility scooters or electric wheelchairs which carry their own manufacturer's warranty.
Our Customer Service Guarantee is voided if the item is found to be improperly used or physically damaged.
Our Customer Service Guarantee should be read in conjunction with our Hire & Purchase Terms listed on your Contract or Invoice.
Homecare Equipment Services reserves the right to amend this Guarantee, Hire & Purchase Terms without advance notice.
- Hire or Buy Today
- 'Best of Breed' Equipment
- Recommended By OTs
- Delivered Within 24 Hours
- No Bureaucratic Delays
- DVA + DCA Approved
- After Sales Service
- Product Warranties
- We Love Helping People
What our Clients are saying
I appreciated your prompt delivery. The equipment was delivered to me before I left hospital. This is the second time I have used your service, I’ve now had both knees done.